Dear visitor!

On January 2, 2023 the Law of the Republic of Belarus of July 18, 2011 № 300-З "On appeals of citizens and legal entities" (ed. of 28.06.2022) will come into force with additions and amendments.

The Law of the Republic of Belarus of July 18, 2011 № 300-З "On appeals of citizens and legal entities" (ed. from 28.06.2022) establishes the submission of electronic appeals to state bodies and other state organizations and receipt of responses (notifications) to them through the state unified (integrated) republican information system of registration and processing of appeals of citizens and legal entities (system of registration and processing of appeals).

Access of users to the system of accounting and processing of appeals is provided through the site in the global computer network Internet at the following address

https://обращения.бел (internet-site).

Applicants in the system of registration and processing of appeals:

• are registered by filling out the registration form on the website;
• submit electronic appeals and receive responses (notifications) to them;
• review the list of submitted electronic appeals and the status of their consideration;
• send information messages and requests for consultation to the operator of the system for recording and processing requests on the functioning of the system for recording and processing requests.

Applicants (with the exception of persons who are administrators of organizations or responsible persons) are registered in the system for recording and processing applications by entering the following information about themselves into the registration form on the website:

• surname, first name, patronymic (if any), address of residence (place of stay), subscriber number of cellular mobile telecommunications, email address - for an individual;
• payer's registration number, name, address of the organization's location, as well as last name, first name, patronymic (if any), email address and mobile phone subscriber number of the manager or person authorized to sign applications in the prescribed manner - for a legal entity.

During registration, the applicant (with the exception of the person who is the administrator of the organization or the responsible person):

• confirms the subscriber number of cellular mobile telecommunications by entering the confirmation code received in an SMS message to the specified number;
• confirms the email address by clicking on the link received at the specified address;
• attaches a public key certificate or a biometric document belonging to him if it is used for identification and authentication in the system for recording and processing requests.

Upon completion of registration of an applicant (except for a person who is an administrator of the organization or a responsible person), the system of accounting and processing of appeals automatically forms a personal electronic cabinet of the applicant.

An applicant (with the exception of a person who is an organization administrator or a responsible person) for identification and authentication in the system for recording and processing applications, applicants can use:

• login and password generated by him when registering in the system for recording and processing requests;
• login and password generated during the registration process in the national postal electronic system;

After the applicant (except for the person who is the administrator of the organization or responsible person) has passed the identification and authentication procedures, the system of accounting and processing of appeals performs his/her authorization by providing the possibility to use in the personal electronic cabinet the functionalities available to the applicant.